Unleash the Potential of Custo Connectz
Smart Solutions for Streamlined Call Center Operations
Dynamic Call Flow Control
- Adaptive Routing. Zero Downtime.
- Real-time control over routing, call queues, and overflow handling.
- Auto-adjusts based on agent availability and caller input.
- Ensures every call reaches the right person, instantly.
Smart Lead Lifecycle Manager
- Map the journey. Close the loop.
- Tracks leads from first contact to final conversion.
- Auto-schedules follow-ups based on lead behavior.
- Assigns engagement scores to help prioritize outreach.
IVR & Telephony Fusion
- One voice across every channel.
- Integrates seamlessly with IVR trees, cloud calling, and PRI lines.
- Supports multilevel IVR menus and language options.
- Enables uninterrupted customer engagement across regions.
Agent Efficiency Suite
- Empower your team in real time.
- Track agent availability, pause status, and login/logout trends.
- Boosts accountability through live dashboards.
- Helps managers intervene with performance insights on the go.
Customizable Queue Strategies
- Tailored call distribution logic.
- Supports Ring All, Round Robin, Least Recent, and Weighted Round Robin.
- Failover logic ensures uninterrupted service even when routes are overloaded.
- Built for scale—from 3 agents to 300.
Context-Based Call Transfers (CBCT)
- Smarter handoffs. Happier customers.
- Redirects calls based on prior call history, intent, or lead stage.
- Reduces call time and avoids frustrating repetitions.
- Builds rapport through continuity.
Compliance & Audit Toolkit
- Secure. Traceable. Compliant.
- Auto-call recording, IP access controls, and audit logs.
- Blacklist/Whitelist logic for safer dialing.
- Time-bound routing rules for strict policy adherence.
AI-Enhanced Campaign Automation
- Predictive dialers triggered by CRM activity.
- Sticky agent routing keeps conversations consistent.
- Auto-funnels warm leads into targeted calling sequences.
- Lets your CRM fuel your dialers for smarter outreach.
Multi-Schedule Call Routing
- Routing logic that respects your calendar.
- Predefine call flows for holidays, weekends, and off-hours.
- Supports region-specific shift routing and public holiday exceptions.
- Keeps operations smooth, even outside business hours.
